2021 Annual Report

Our first six months were a blur! Here’s what we accomplished in 2021 and all we have to look forward to.

Dear U.V.E.R. Coop Member-Owner,

It’s not every day you see positivity born from trying times, but that is the story of U.V.E.R. Coop. Like all businesses, local restaurants were scrambling to figure out how to navigate through the first stages of Covid-19 in 2020.

Three restaurant owners came together with an idea: A cooperative with a virtual marketplace that protects local businesses with fair fees, creates a new source of employment for UV residents and a far better customer experience for those it serves. All the while, coming together to protect our community from large national 3rd party delivery companies. Dollars spent local, staying local. I thought, “How does this not already exist?”

Since our launch on July 6th, 2021 to December 31st, 2021, we were fortunate enough to complete 3,236 deliveries to over 1,500 customers in just under 6 months. So far in 2022, from January 1st to mid March, we have completed almost 3,000 orders to 1,245 customers. What started with one employee, one driver and 4 restaurant partners has now grown into a team of 13 individuals and 13 restaurant partners. 3 UV residents make a full time livable wage at U.V.E.R. and 10 others make a great supplemental income. 109 member-owners have come on board, just like you. We have gained local and national media attention for our efforts. Folks, we are headed in the right direction.

We look ahead to the rest of 2022 with great excitement. U.V.E.R. has become part of hundreds of Upper Valley residents weekly, and in some cases daily, routine. We are going to continue to grow our list of restaurant partners, delivery areas as well as services provided. There is a lot to look forward to!

I’d like to take this opportunity to thank you for your membership. Your investment and continued support has helped build something truly unique for the Upper Valley, as well as strengthen our community. Tip o’ the hat to you!

Cheers,
Chris Acker
Executive Director

This is my first time using your service. So far, I LOVE IT! And everything it stands for. I wish you great success.”

The Numbers

July 6, 2021 – December 31, 2021

3,236

Deliveries

13

Local Restaurants

1,505

Customers

9

Contracted Drivers

$160,422

Total Revenue

I’m so so happy not to have to use Grubhub! You are my new favorite delivery service!

I want to sincerely thank all of our members for your support of this crazy experiment!

Food delivery is quickly becoming a public utility. It’s something people expect, and something that people deserve. However, the big third-party delivery companies like Grubhub and Doordash pose a major threat to independent restaurants. They charge exorbitant fees, they don’t give restaurants access to their own data, they control our pricing, and they get in between the precious relationship that restaurants have with their customers. They even add restaurants without their permission! We needed a better alternative. An alternative with the right incentives and financial structure in place. One that is controlled by the people who use it. We needed a way to accomplish delivery in a more efficient manner that didn’t take so much away from the restaurants they claim to partner with.

We came up with the idea of creating a consumer cooperative. A structure that gives power to the people who use the service, and rather than lining the pockets of rich investors, it puts profits back in the hands of the consumer.

So far, U.V.E.R. has been a smashing success. So much of this is to the credit of our incredible team. First, Chris Acker, our executive director, has done an excellent job. He has helped to grow and manage this business from nothing to several hundred deliveries per week. Second, our dedicated team of drivers who brave rain and snow to always get the job done safely and efficiently. Lastly, our incredible board of volunteer directors who have used their experience, knowledge, and energy to create something new and amazing.

We’ve got big plans to continue growing this operation to new areas of the Upper Valley and to include new restaurants, retailers, and local businesses. Please reach out to us with questions, comments, and suggestions at hello@uver.co!

Jarrett Berke
Founder & Board President

I am so happy UVER exists! Thank you for creating a fair option for the Upper Valley’s restaurants.